3V's are key for a Successful Customer Focused Strategy

Strategists will be aware of all the usual models: Porters 5 Forces, Ansoff’s Matrix; BCG’s Growth-Share Matrix; 7S McKinsey Model, PEST(LE) model;  SWOT analysis; IDIC (Peppers & Rogers) etc.  Maz Iqbal in a blog post puts forward the notion that the 3 V's of Vision, Value and Value Proposition are potentially another framework that is relevant and could be used.

He argues that having a vision is key: "The power of a Vision Statement lies in its ability to enroll a diversity of actors (Tops, Middles, Bottoms, Customers, Suppliers...) in an inspiring point of view on the future such that they co-operate in moving towards and creating that future."  The point that he makes about taking the different stakeholders along with you is an important one.

He goes on to argue that values are "real - authentic" and "act both as guides and as constraints on what you will and will not do and how you will conduct yourself".  They have "another advantage, they allow you to find / attract value chain partners", again having partners that share the same values is pretty fundamental.

Finally he concludes that "If you get the Value Proposition right then you will attract hordes of customers.  If you actually deliver on the Value Proposition – the customer experience delivers the value proposition – then you will keep customers and they will get more customers for you through word of mouth."

It makes sense, anything to add?
(you can read the blog post here.)

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